Frontline workers

Ice: training for frontline workers

It is important frontline workers have the knowledge and confidence to respond safely and effectively to ice users.

Ice: training for frontline workers is a new, free online training package for all Victorians who, as part of their job, come into contact with people who are ice-affected.

The training is designed for all frontline workers who work in health, community services, education, police and emergency services, correctional facilities and other service industries.

Completing the training package will assist workers to develop the knowledge and confidence to:

- understand the effects of ice and identify users

- ensure their own and others' safety

- respond effectively to people who are ice-affected.

The package was developed in consultation with key union groups and with input from a broad range of frontline workers.

Access the training

Preventing violence at work

The Government has committed $20 million to the Health Service Violence Prevention Fund to make workplaces safer and more secure.

To encourage a culture of workplace security, health and mental health services will be required to publicly report violent incidents and develop a consistent response to violent incidents.

Face-to-face ice training

The Ice Action Plan includes funding for face-to-face ice training for frontline workers to build their knowledge and skills to respond safely and effectively to people affected by the drug ice.

The training will be delivered by a range of organisations and tailored to each workforce.

For more information visit

Practice support for frontline workers in health and human services

Working with clients who have complex needs as a result of using ice can increase stress on frontline staff.

It is important for worker safety, morale and confidence that they receive ongoing support and guidance from within their organisation. It helps frontline workers to deliver effective, safe and culturally appropriate services.

The Victorian Government is providing training for health and human services supervisors, team leaders and other workers who want to improve their skills to provide supervision and other forms of practice support.

For more information visit